Manager, Performance Mgmt


The Performance Management Manager is responsible for the account technology and performance support programs and managing the CMMS database (work order management, preventative / predictive maintenance, asset management and reporting, providing planning and scheduling of all non-emergency maintenance activities).? This position will liaise with the facility operations teams, project teams and building occupants to ensure required resources are identified, planned, estimated, organized and scheduled prior to execution for efficient utilization of the maintenance resources. Growing analytics capability throughout the account is an important deliverable.

Responsibilities include, but are not limited to:

  • Identify savings and improvement opportunities, or problems requiring innovative solutions.
  • Regular reporting and updates to clients and colleagues, ensuring full understanding of progress, direction and expected results at all times. Provide daily, weekly and monthly operation status reports.
  • Promote success powerfully, such that our client recognizes the value of your work.
  • Develop data management and interpretation skills in the account team, including predictive modelling and simulation techniques for performance improvement.
  • Deep understanding of contract key performance indicator and reporting requirements and client expectations.
  • Promote and enable the import and export of best practices to and from JLL and link the account to emerging practices in the industry and the BI/data fields.
  • Assists in the completion of the management audit and Engineering Services Compliance Program.
  • Supervises and manages the onsite Call Center agents (2) and Conference Center Coordinator.? Acts as a liaison with the JLL centralized call center team.
  • Confers/communicates with work order requestors. Coordinates with client representatives to understand their needs and to ensure the work schedule takes account of the downtime windows negotiated with clients, where necessary.
  • Creates and updates periodic, preventive and predictive maintenance schedules.
  • Ensures that appropriate matrix dispatch tables are in Corrigo system, including account team and vendor emergency escalations.
  • CMMS and ad-hoc reporting and analysis required to manage the business.
  • Any and all other duties and tasks assigned.


  • Minimum 5 years? relevant work experience.
  • Experience of extrapolating and visualizing data to derive actionable intelligence.
  • Process Management experience or demonstrated skills ?Results driven ? the ability to analyze, act, and implement to ensure we achieve desired results.
  • Strong leadership, organizational and execution skills.
  • Excellent communication and presentation skills (verbal and written)
  • Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans.
  • Client relationship management. Must be highly credible in front of senior executive-level client personnel. Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes.
  • Able to interact with all levels of the organization and outside contractors, architects, and engineers.
  • Computer skills with knowledge of Computerized Maintenance Management Systems (CMMS) and Microsoft Office Suite.
  • Experience working with journeyman engineers is preferred.
  • Demonstrated consistency in values, principles and work ethic
  • Understanding of and commitment to client service
  • A desire to work within a diverse, collaborative, and driven professional environment

Equal Employment Opportunity

Jones Lang LaSalle is an Equal Opportunity Employer

Jones Lang LaSalle is an equal opportunity employer and committed to developing and maintaining a diverse workforce. Jones Lang LaSalle strongly believes in equal opportunity for all, without regard to race, color, religion, creed, age, sex, pregnancy, family responsibility (e.g. child care, elder care), national origin or ancestry, citizenship, marital status, sexual orientation, gender identity or expression, transgender status, veteran?s status, genetic information, or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business. Equal employment opportunity will be extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, promotion, transfer, training, discipline, layoff, recall and termination.

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