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Director of Interpreting

Summary
The Sorenson VRS Center Director is responsible for the oversight and day-to-day management of the VRS Center. The director will recruit and hire new video interpreters and work with the management team to ensure proper staffing for call volume and support. The director will maintain professional and motivated employees, and will ensure a high quality of service with regards to interpreter skills and adherence to Sorenson VRS standards.
Essential Duties and Responsibilities
Interpret between American Sign Language (ASL) and spoken English
VRS phone calls
In-person interpreting as needed by Sorenson employees
Video interpreting as needed by Sorenson employees
Demonstrate full compliance with Sorenson standards and policies, FCC regulations, and the RID Code of Professional Conduct
Demonstrate full compliance with Sorenson Communications consumer service core competencies
Complete assigned tasks/duties, projects and paperwork promptly and within approved guidelines
Maintain a flexible work schedule in order to meet the demands of the VRS industry
Enhance interpreting skills through continuing education
Demonstrate willingness and ability to complete additional duties and assignments
Recruit, interview and create offers for potential VRS interpreters
Work with manager to choose and coordinate center Workshops
Resolve Caller complaints per regulatory guidelines
Monitor the day to day management of staff
Plug-ins
Annual Reviews
Statistical Analysis of Individual and Center Wide data to monitor productive output
Coaching and counseling
Human Resource directives (Workers Compensation, FMLA, DAFs, etc)
Work with management team to ensure a collaborative environment in the VRS Center
Communicate effectively cross multiple departments
Choose and coordinate internal Interpreter and customer based workshops
Effectively relays and supports company policies
Represent Sorenson Communications in a positive manner at all times
Work with local ITPs, schools, and the community to demonstrate video relay services
Knowledge/Skills/Abilities Required
Ability to learn and work comfortably with Microsoft Office applications and technical equipment
Excellent communication skills
Fast learner and self-motivated
Willing to enhance management and interpreting skills through continuing education
Willingness to work a flexible schedule
Demonstrate clear written and verbal communication
Ability to coach and counsel staff as needed and provide basic conflict resolution
Possess the ability to quickly learn and implement new and changing technologies
Work effectively in a team environment
Work effectively in an environment with oversight that may include, but may not be limited to: call monitoring, mentoring, and evaluations
Work effectively in a high-tech, fast paced, dynamic, highly regulated environment
Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirement
Ability to manage a large staff of people and schedules
Ability to train and teach small and large groups
Experience/Education/Certifications
Sign Language Interpreter certification required
10+ years experience as an American Sign Language (ASL interpreter) in a variety of settings preferred
Management experience preferred
Experience as a Video Interpreter preferred
Membership in an interpreting-related professional association preferred
Other General Requirements/Additional Notes
Requires interpreting for long periods of time
Fast paced, dynamic, highly regulated
Customer-service focused
Collaborative, supportive and positive attitude
Team-oriented
Computer and video equipment used in all areas of the job
Positive at

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